SLA
Individual SLA
Mutually agreed uptime target, response time and escalation terms in the Enterprise contract. No publicly stated uptime guarantee is offered on standard plans.
Corporate / Enterprise
and local hosting in Türkiye for large companies.
For companies with 100K+ pageviews/month: a mutually agreed individual SLA in the Enterprise contract, multiple domains, Turkish-language KVKK expertise, corporate email support and Cookie + Accessibility Bundle in a single package.
KVKK
GDPR
IAB TCF 2.3
EAA · WCAG 2.2
Türkiye Hosting
TL Invoice
Enterprise needs list
Requirements that diverge at high volume.
As pageviews, number of domains and contract flexibility grow, standard plans fall short. The eight items below summarize the scope of Enterprise.
Q3 2026
SSO (coming soon)
SAML 2.0 SSO is on the Q3 2026 roadmap. A UI skeleton is currently in the admin panel; it is not yet active for production.
Pro+
UI Customization
Banner logo, color and theme customization is available on Pro+ plans. Full whitelabel (custom domain, brand removal) is on the Q3 2026 roadmap.
Turkey
Local Hosting
A local data center in Türkiye on cerez.io infrastructure. Compliant with KVKK data residency; the visitor's IP is not stored in raw form.
Support
Corporate Email Support
Enterprise plan contact channel: destek@cerez.io. Turkish-language responses during business hours. Phone: +90 540 059 40 40.
Multiple
Multiple Domains
Unlimited domain management on the Enterprise plan. One panel, one invoice for holdings and group companies.
Contract
Corporate Contract
Instead of a standard click-through, a wet-signed corporate contract can be arranged. Compatible with corporate procurement processes.
Invoice
TL Payment + VAT Invoice
Payment in Turkish Lira, e-invoice including VAT, issued to a corporate tax number. No exchange rate surprises.
SLA approach
No uptime guarantee on standard plans; it is determined mutually on Enterprise.
In line with our transparency policy: no publicly stated SLA is offered on the standard Free/Pro/Business plans. In the Enterprise contract, all terms are negotiated and defined in writing.
Individual SLA in the enterprise contract
For Enterprise customers, the uptime target, response time, escalation matrix, breach credit terms and reporting cadence are negotiated mutually and defined in the contract. Commitments are made at the level required by your industry and operational needs.
- Mutually agreed uptime target
- Mutually agreed response time
- Breach terms stated in the contract
- Monthly or quarterly reporting cadence
Security and compliance
Where data stays, when it is deleted.
We transparently share the current status on data retention, access control and audit trail for enterprise customers.
Data and infrastructure
Consent logs stay within the country, raw IP is not stored.
- All consent logs are hosted in a local data center in Türkiye
- The visitor's IP address is not stored in raw form (KVKK data minimization)
- The consent log timestamp is retained for 365 days for the burden of proof
- API access logs 90 days, system audit logs 365 days
All data processing is designed to be consistent with the principles of KVKK 6698 and Article 5 of GDPR.
Access control and auditing
Role-based authorization, full audit trail.
- Role-based access: Admin, Editor, Viewer (at the domain level)
- All panel operations are written to the audit log (28 controllers, 44 action types)
- API IP restriction and whitelist (CIDR supported)
- Token-based team invitation, with corporate email
ISO 27001 or SOC 2 certification is not currently available. The focus is on product development and customer satisfaction.
Consent log and audit trail
Every consent recorded with a timestamp.
KVKK and GDPR place the burden of proving user consent on the data controller. cerez.io logs every consent event and makes it available in exportable form.
- Every consent/rejection is recorded with a timestamp
- Consent distribution by device type, channel and category
- Reports exportable as XLSX and PDF (including Enterprise)
- 90-day historical chart and filter (daily / weekly / monthly)
- Google Consent Mode v2 signals integrated
XLSX export
PDF export
365-day retention
Team management
Role-based authorization for a corporate team structure.
∞
Domains, unlimited on the Enterprise plan
0
Role levels: Admin, Editor, Viewer
0
Auditable action types (audit log)
0 days
Consent log retention period
Roadmap
Enterprise roadmap, a transparent timeline.
Upcoming enterprise features and the current status. Dates are targets; they may change without notice.
Why local
A team that knows the regulations, right by your side.
You work with a local team well-versed in KVKK, KAİK and current Board decisions. Your consent logs stay on servers in Türkiye, and your invoice is in Turkish Lira and clear.
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Türkiye-based cerez.io (Altıeylül, Balıkesir). Well-versed in KVKK Board decisions, communication in Turkish.
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Bundle advantage Cookie + Accessibility from a single product, one invoice. Bundle plans are more advantageous than buying separately.
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Transparent TRY pricing No exchange rate surprises. All plans except Enterprise are openly listed on the page; no "contact us".
FAQ
The questions on your mind
When is the enterprise package needed?
Short answer: The Enterprise plan is recommended for large companies needing 100K+ pageviews/month, multiple domains, an individual SLA, a corporate contract and KVKK expertise. It is suitable for holding and group structures, large publishers and high-traffic e-commerce sites.
Is there an SLA option?
Short answer: An individual SLA agreement can be arranged within the Enterprise plan. The uptime target, response time, escalation terms and breach credit mechanism are negotiated mutually. No publicly stated uptime guarantee is offered on standard plans.
Is SSO (Single Sign-On) supported?
Short answer: There is currently a UI skeleton for SSO in the admin panel, but it is not open for production use. SAML 2.0 SSO is targeted to arrive with the Enterprise plan in Q3 2026. For now, standard email-based authentication is used.
What about whitelabel branding?
Short answer: Banner UI customization (logo, color, theme, position) is currently available on Pro+ plans. Full whitelabel, that is, completely removing the cerez.io brand from the panel and a custom domain (consent.brandname.com.tr), is on the Q3 2026 roadmap.
Is dedicated hosting available?
Short answer: Dedicated hosting is not offered in the standard package. It can be evaluated upon request within an Enterprise contract; the architecture and cost are calculated as needed. It is hosted on cerez.io infrastructure in a local data center in Türkiye.
Is there an ISO 27001 or SOC 2 certification?
Short answer: There is currently no ISO 27001 or SOC 2 certification. A KVKK and GDPR compliant setup is provided, and data is kept in a local data center in Türkiye. Certification has not been added to the roadmap; the focus is on product development and customer satisfaction.
How does pricing work?
Short answer: The Enterprise plan is offered as an individual quote. It varies by pageview volume, number of domains, solution component (Cookie, Accessibility or Bundle) and SLA requirement. TL payment, e-invoice including VAT, issued to a corporate tax number.
What about contact and support?
Short answer: Enterprise plan communication is handled via email: destek@cerez.io. Phone: +90 540 059 40 40. For a corporate meeting and the contract process, you can reach us via the contact form; our team responds within a business day.
Enterprise level, Türkiye-based support.
Turkish-language support, KVKK expertise and Cookie + Accessibility Bundle in a single package. Get in touch for an individual quote and SLA negotiation.